More information about the introduction of the Code of Conduct. Where there has been a proven contravention of other laws (for example enforcement action by a local council, a finding in court or tribunal) evidence can be provided to Fair Trading to take further action under the provisions of the code. If Fair Trading is unable to intervene on a matter, we will notify you. Matters that may be referred include ongoing noise, vandalism, assault, theft, parking issues and breaches of by-laws in a strata or community scheme. Where the matter relates to a contravention of other laws, in the first instance it may need to be dealt with by another organisation, such as NSW Police, local council or, in the case of a strata or community scheme, the owners corporation.
Where possible, include the contact details of the person your complaint is about along with any relevant information that will assist Fair Trading to consider whether a breach of the code has occurred.ĭepending on the nature of the complaint, Fair Trading may request further information, for example photos, security camera footage, police statements or other documentation. Before making your complaint, view the Code of Conduct and read the information on our website. You can make a complaint with Fair Trading if you believe that the Code has been breached. The Code does not apply to accommodation venues such as hotels, motels, backpackers accommodation, holiday parks or boarding houses. The Code applies only to short-term rental accommodation in residential premises in NSW. The Code imposes obligations on all industry participants including hosts, guests, letting agents and booking platforms. The mandatory Code of Conduct for the Short-term Rental Accommodation Industry (the Code) aims to help better manage and address anti-social behaviour, amenity impacts (including in shared facilities such as pools and gyms) and other issues experienced by neighbours and communities.
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